![]() ![]() Other questions that our readers have proposed using in a greeting, include:Ĥ. However, this was only by a very small margin, and it is important to remember that a more formal greeting may be more appealing for up-market brands. In the theme of keeping a greeting informal, more of our survey respondents preferred a greeting to include the question “how can I help you?” (52.50%), as opposed to the slightly more formal proposition “how may I help?” (47.50%). ![]() The same can apply to phone calls and how the customer introduces themselves. ![]() Mirror the CustomerĪs Neil Martin of The First Word spoke about during this webinar on ‘How to Give the Wow Factor on Email and Live Chat’, agents should take their cue from the customer.įor example, if the customer signs off with their first name, you can use their first name to address them. People tend to prefer agents to keep the conversation informal, maybe so they feel as if the interaction is more natural, hinting that agents should not be robotic in their use of scripts. Also, not everyone likes being addressed by their first name, without being asked first. Many customers prefer contact centre agents to use the opening “hi” instead of “hello”. Not everyone likes being addressed by their first name, without being asked first. Here are 10 top tips for customer service greetings: 1. ★★★★★ What Makes a Good Call Centre Greeting? ![]()
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